Connected cars are set to hit the mainstream: market penetration is expected to soar from 38.9% in 2018 to 80.7% in 2022, according to statistics provider Statista, which will have a significant impact for logistics companies working in the aftersales market.
In particular, connected cars are paving the way for predictive maintenance, which offers additional challenges and opportunities for spare parts deliveries.
Traditionally, when a car breaks down, the driver takes it to an independent repair centre or dealership, where mechanics diagnose the problem, order the spare part, and fix the car when the part arrives.
With connected cars, the process is faster, and driven by the dealership. Through over-the-air connectivity, dealers can remotely monitor the state of the car. They can find out early if there is a potential problem, diagnose it, arrange a day and time for the driver to bring their car in, and then order the faulty part in advance so it is ready and waiting when the customer does so.