Seemingly hopeless situations appearing while arranging transport are very common. Incorrect documentation, delays at the border, or a lack of necessary permits are all challenges that transport and logistics companies have to face regularly. Will the ultimate consignee receive the cargo in apparent good order and on time? It depends on how quickly and thoughtfully logistics professionals will respond.
In September this year, one such difficult situation was mastered by the Air Freight Division of international transportation and logistics company AsstrA Associated Traffic AG. The head of the this division, Anton Sejchasov, explained how not to get lost and provide the client with quality service in even the most difficult circumstances.
“In September this year we implemented a transportation project for a major player in the global furniture market. The project included the export of product samples from Russia to seven Southeast Asian countries under Delivered Duty Paid (DDP) rules. The cargoes were consolidated in a warehouse in Moscow and then sent to 8 airports of destination with further delivery to 13 ultimate consignees. Deliveries to most of the countries did not involve difficulties. In the case of Indonesia, however, it turned out that the consignee did not have a special customs clearance license for cargo consisting of wood as required by law, and there was a risk that the cargo would therefore be destroyed.
We analyzed several possible solutions and finally chose the one most appropriate in this situation: customs clearance of the cargo to a third party with the necessary license, with subsequent delivery to the original consignee. Despite the time-consuming customs clearance, the cargo was delivered safe and sound, as per our client's wishes.
The entire project took 23 days during which the AsstrA team supported everything from the choice of the airline in all 8 countries to the delivery of the cargo to the ultimate consignees at various shopping malls. Our client's key benefit of working with us was that all details were arranged at every stage of transport, including terminal services, consolidation of cargo, and even a very difficult customs clearance procedure. Everything was organized and monitored by our team."