AsstrA's representative office in Tashkent opened its doors to clients in June 2020. In the short time since then, the team has managed to gain a reputation as loyal partners who can listen to customers and understand their needs. Thanks to the team’s innovative approach to work and trust with clients, AsstrA’s local operations in Uzbekistan are off to a great start.
When the Tashkent office opened, the range of available services included cargo export and import support. Domestic transport services have also been added since then. AsstrA's representative office works closely with the company’s network of other offices in 23 countries. The Tashkent team is in daily contact with other AsstrA teams strategically located in Istanbul, Almaty, and Shanghai. Their clients always receive innovative logistics solutions regardless of how complex their requirements are.
The Covid-19 pandemic dramatically changed the business environment and presented a challenge to the expert team. Even with the quarantine and additional border controls, however, all cargo was shipped smoothly “hand to hand” without additional client involvement.
“During the quarantine period, regular clients from China, Türkiye, and across Europe and Asia came to us with clear requests for new transport solutions, as restrictions were complicating the schemes they had worked out previously. Despite the turbulent period of vehicle shortages and higher prices, all AsstrA clients – both new and old – received tailored logistics solutions. The AsstrA team completed everything that was asked of them with transparency and honesty and therefore earned the long-term trust of customers moving forward,” comments Otabek Buribekov, AsstrA Uzebekistan Country Manager.
Every AsstrA team member has a common goal to meet customer requirements, especially meeting deadlines for loading and unloading. Before cargo crosses the Uzbek border, all necessary customs paperwork and accompanying documentation is prepared. Delivery is possible to final consumers located anywhere in Uzbekistan. Both imports and exports are supported, so clients can make important business decisions with confidence.
AsstrA partners get full transparency about their orders with the AsstrA Track & Trace shipment monitoring app. Knowing the location of goods in real time, receivers can plan loading or unloading processes in advance. Financially, this way customers can minimize unplanned costs arising from production line disruptions and downtime. It is also worth noting that equipment usage can be planned ahead to optimize costs related to staff and equipment usage.
“To get started sending cargo to any city of Uzbekistan, just write or call the AsstrA representative office in Tashkent. Our office may be thousands of kilometers away from you, but we will always provide fast, Swiss-quality services,” Otabek Buribekov added.