COVID-19 has brought about a digital transformation with businesses transferring their operations to deal with restricted movement, supply interruption, and office closures.
Predictably, all industries are running in a constant state of instability, and businesses are left with no other choice but to keep redesigning their strategies to adapt to the changing behavior of the consumers. For some companies, it meant shifting from conferences, meetings, and events to virtual streaming, or replacing B2B with the direct-to-consumer model. As individuals and businesses adapt to the newfound measures, people are discovering more productive methods to perform the same task, which is already making a major impact on the digital roadmap.
While digitalizing operational processes has been on the agenda of all companies big or small, it was something they always seem to put off. Automated end to end operational processes or live chat has always been something that businesses talked about but would ultimately put it on the back burner because they could not account for the impact of internal change to support it.